urgent

Customer service Agent

Full time Part time Remote Work VA Locator in Customer Service , in Other , in Sales & Marketing , in Telecommunications
  • Post Date : January 12, 2021
  • Apply Before : November 11, 2021
  • 18 Application(s)
  • View(s) 636
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Job Detail

  • Career Level Entry level
  • Experience 2 Years
  • Gender Any gender
  • Industry Services
  • Qualifications Certificate

Job Description

VALocator is a staffing and outsourcing agency for Venezuelan professionals. We offer excellent remote work services to companies located in the USA and the world. Right now, we have an open vacancy to work with a client.

Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Proficiency in english language (C1/C2)

If you think you can do the job please apply!

@VALOCATOR

#Hiring #OpenPosition

Required skills

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